Field Technician D
Job Code: 44253 | Location: Carrollton, TX
About the role
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Highly developed support individual contributor who works autonomously within established procedures and guidelines to resolve technical issues, support customer operations, and complete assignments of broader scope requiring sound judgment and initiative. This role may provide guidance to lower-level peers, recommend practical solutions, and communicate effectively with internal teams and customers to explain issues, coordinate support, and achieve agreement on next steps. Uses knowledge and experience to meet operational goals within the job area and contribute to overall team performance.
Responsibilities
- Provide front-line field service and technical support for customer radio and communications systems across assigned service areas
- Troubleshoot, diagnose, and help resolve equipment, system, and network-related issues using established procedures and sound judgment
- Communicate effectively with customers and internal teams to explain technical issues, provide status updates, and coordinate service activities
- Build and maintain positive customer relationships through professional, responsive support
- Prepare accurate service reports, documentation, and related records in a timely manner
- Manage schedules, service calls, and multiple priorities
- Travel regionally as needed, primarily by vehicle, to support customer sites
Requirements
- High School Diploma or equivalent with 8 years prior experience, OR 2 year post-secondary/AA Degree and 4 years prior experience
- Familiarity with Land Mobile Radio networks; L3Harris equipment experience preferred
- Familiarity with portable and mobile radios used in public safety environments
- Working knowledge of IP networking concepts
- Basic understanding of radio frequency theory and operation
- Understanding public safety communications requirements
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
- Ability to learn new technologies, systems, and products quickly
Skills
- CCNA, CCNE, or equivalent networking experience
- Familiarity with Microsoft Dynamics
- Demonstrated ability to learn and apply new technical skills and product knowledge
Schedule
9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off.