FIELD TECHNICIAN

Join Groupe SEB and contribute to better living around the world! As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites. Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment.

About the role

This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer’s service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer’s site, volume, and needs
• Regular communication with administration and field service team

Requirements

• High school diploma or equivalent; associate degree or technical certification preferred
• Proven experience as a field technician or similar role
• Strong technical knowledge in relevant industry equipment and software
• Ability to read and interpret technical manuals and (electrical and hydraulic) schematics
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms)
• Excellent problem-solving skills and attention to detail
• Strong communication skills for interacting with clients and team members
• Ability to work independently and manage time effectively
• Valid driver's license and a clean driving record
• Willingness to travel frequently and work flexible hours
• Physical ability to lift and carry heavy equipment
• Familiarity with safety protocols and procedures
• Basic computer skills, including proficiency in Microsoft Office Suite
• Ability to maintain accurate records and documentation
• Strong customer service orientation

Physical Requirements

• Retail foodservice location that requires basic knowledge of food safety and food hygiene
• Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
• Repetitive lifting of up to 75 pounds

Benefits

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match
• Company-Paid Life Insurance
• 12 Paid Holidays
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values work-life balance

Pay

Hourly Rate: $25 + cost of living adjustment based on city