Field Technician D

Job Code: 44917 • Location: Groton, CT

About the role

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Responsibilities

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Troubleshoots and performs diagnostic test of equipment malfunctions.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.
• Responsible for the installation, check out, operation, maintenance and repair and modification of customer equipment and/or software.
• Performs diagnostic tests to troubleshoot equipment failures.
• Serves as company liaison with customers on administrative and technical matters for assigned projects.
• Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent and a minimum of 8 years of prior relevant experience OR 2 years post‑Secondary/associate’s degree with a minimum of 4 years of prior related experience.
• Active US Secret Security Clearance.

Skills

• Strong communication skills (written, verbal, presentation).
• Competent computer skills related to Microsoft Office, Excel, Word, and PowerPoint.

Pay

Salary range for this role in California, Connecticut, Massachusetts, New Jersey, Washington State, DC and Virginia (Greater D.C. area), Denver, or NYC areas: $75K‑$139K. Salary range for this role in Colorado, Hawaii, Illinois, Maine, Maryland, Minnesota, New York state, Cleveland Ohio, Vermont and Virginia (outside of Greater D.C. area): $65K‑$121K.

Schedule

Employees work 8 hours per day, 5 days per week.

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays