Field Technician II - Wenatchee, WA

Responsibilities

• Perform a variety of functions based on the need of their assigned geographic area.
• Operate under some supervision.
• Participate in conference calls or meetings related to projects and processes.
• Install and installation commissioning, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting problems of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Provide preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Owns understanding, learning, and execution of industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.
• Able to reasonably work within the company's systems and applications to complete work.
• Install, label, clean, and test fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events.
• Resolve problems involving several concrete variables in standardized situations using deductive reasoning skills to improve the customer experience and network performance.
• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
• Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
• Assist other employees with tasks as needed.
• Effectively operate in both team and individual environments.
• Act as an informal resource for less experienced Field Technicians.
• Other duties as assigned.

Qualifications

• Minimum of two (2) years Telecom Field experience: installing, testing or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, and IP.
• Minimum of two (2) years ISP, DC Power, OTDR experience required.
• High school diploma or equivalent.
• Basic telecom and/or industry safety training, a plus.
• Ability to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.
• Ability to reasonably work within the company's systems and applications to complete work.
• Ability to regularly lift and move objects weighing up to 50 pounds.