Field Technician I - Little Rock, AR

About the role

The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.

Responsibilities

• Manage and maintain network infrastructure, including routers, switches, and firewalls.
• Provide technical support to customers via phone, email, and remote access.
• Perform routine maintenance tasks to ensure optimal system performance.
• Collaborate with cross-functional teams to resolve complex technical issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of relevant IT support experience.
• Strong knowledge of networking protocols and technologies.
• Proficiency in troubleshooting and problem-solving.
• Excellent communication skills, both verbal and written.

Qualifications

• CCNA certification preferred.
• Experience with cloud services and virtualization technologies.
• Knowledge of security best practices and incident response procedures.

Skills

• Technical proficiency in network management tools (e.g., Cisco Prime, SolarWinds).
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.

Benefits

• Competitive salary package.
• Flexible work schedule.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Professional development opportunities.

Pay

$80,000 - $100,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.