Field Technician I - Baltimore, MD
Lumen Technologies · Baltimore, MD · 6 days ago
On-siteEngineeringFull-time
About the role
The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.
Responsibilities
- Manage and maintain network infrastructure, including routers, switches, and firewalls.
- Provide technical support to customers via phone, email, and remote access.
- Perform routine maintenance tasks to ensure optimal system performance.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of relevant IT support experience.
- Strong knowledge of networking protocols and technologies.
- Proficiency in troubleshooting and problem-solving.
- Excellent communication skills, both written and verbal.
Qualifications
- CCNA certification preferred.
- Experience with cloud services and virtualization technologies.
- Knowledge of security best practices and incident response procedures.
Skills
- Technical proficiency in network management tools.
- Ability to work independently and manage multiple projects simultaneously.
- Strong analytical and decision-making skills.
Benefits
Comprehensive health, dental, and vision insurance plans.
Pay
$80,000 - $100,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.