Field Technician I

About the role

Master Meter Field Technicians work closely with the sales team and distributor partners to provide world-class service to customers. They maintain and troubleshoot smart water meters and communication systems, provide support, feedback and training to utility partners, and track data to report activity. Candidates should be prepared to fully understand and represent the business, adhere to safety practices, and be comfortable in a dynamic, fast-paced work environment. Travel is required for this position, with primary focus on the west Texas area.

Responsibilities

• Provide technical support for AMR/AMI systems on-site
• Oversee AMR/AMI equipment installations as needed
• Diagnose issues with communication systems, electrical systems and software tools
• Maintain good communication with property staff, responding to questions and provide updates or changes to management
• Maintain documentation and reporting
• Follow-up and communicate with timeliness and accuracy
• Work as part of a team across functional lines to obtain information, coach, and influence others to improve operational effectiveness and understanding
• Work with a high level of integrity and professionalism

Requirements

• Associate of Applied Science Degree or equivalent combination of education and experience
• Installation, basic electronics, or equivalent experience (preferred)
• One-year technical customer service experience (preferred)
• Ability to install, repair, and maintain products and systems both internally and in the field
• Knowledge of meter technologies (water, gas and/or electric) with various radio frequency (RF