Field Technician - DC Power Level 4

About the role

The DC Power Installation Technician/Level 4 is an expert in the critical power industry and has extensive experience with telecommunications, utility and/or UPS power systems. This is a leadership position that will supervise and train less experienced technicians. A level 4 technician should be able to design custom power solutions and provide turnkey installations. Due to the energized electrical equipment (hot) work requirement of this position, safety must be of the highest importance. A major aspect of this position is to ensure the highest standards of quality and service.

Responsibilities

• Interact with people from all organizational levels, both inside and outside the company.
• Provide the highest quality of service possible to assure customer satisfaction.
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Functions with little direct supervision.
• Other duties as assigned by supervisor.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Perform the following work operations or job activities without supervision or direction:
• Addition or removal of common systems equipment hardware, including batteries.
• Addition or removal of wiring and connections.
• Led verification/continuity testing.
• Analyze job specifications and drawings.
• Prepare a Method of Procedure (MOP).
• Resolve job specification and/or drawing problems.
• Mark/correct office record drawings.
• In-process and final quality inspections.
• Circuit modifications.
• Software additions or upgrades.
• Power transition work ("hot ties").
• Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
• Perform Site Assessments for new and existing DC Power Systems.
• Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests.
• Resolve troubleshooting and repair power system component issues.
• Install DC Power System in customer locations.
• Perform preventive maintenance activities on critical power systems and equipment.
• Supervise site Installation teams and/or Subcontractors.
• Provide daily status updates to the Service Manager for all projects that they are leading.
• Review customer inquiries, specifications, and engineering data and recommend products and services to suit their requirements.
• Maintain all company vehicles, inventory, tools, and equipment.
• Approve and complete all work orders, expense reports, PM worksheets and any documentation as requested.
• Build strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees.
• Be sure to promote company products, suggestive selling, and solving customer complaints and problems.
• Key Performance Measurements: Project Schedule, Technician Efficiency, Customer Satisfaction, First Contact Resolution, Other key performance measurements as determined by the direct supervisor.

Requirements

• Education: AAS Degree / Tech School or equivalent work experience. 10+ years of technician experience with DC Power and/or UPS equipment is required. 5 years’ experience in lead technician role.
• *Valid driver’s license
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• Willingness to work occasional overtime.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits: Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees! Three medical plan options with employer premium contribution that start on day one. Employee paid dental and vision insurance that starts on day one. Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP). Medical and dependent care Flexible Spending Accounts (FSA) available. Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one. Company 401K plan with 100% match on the first 4% of employee contributions. 8 paid holidays. Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. We offer employee paid accident, critical illness, and hospital indemnity insurance. We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. Training and mentoring – Learn from our experts in the industry. Advancement opportunities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

Equal Opportunity Employer

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. #ZTECH