Field Technician - Cleveland, MS

About the role

Cable One, a brand of Sparklight, seeks Field Technicians to connect customers to what matters most through installation and maintenance of customer service drops or outlets.

Responsibilities

• Install customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair reception performance issues.
• Ensure proper upstream and downstream signal levels at each termination on the customer's premises.
• Suggest upgrades of existing services and educate customers on their new/existing equipment.
• Take on other duties to support the company's Purpose, Brand Principles, and organizational values.

Qualifications

• A good driving record and valid driver’s license in the state you are applying.
• Flexibility to work overtime and on-call as needed.
• Problem-solving skills to interact positively with customers.
• Experience or training in customer service or a related field (at least 3 months).
• High school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with a 100% company match (up to 5% of eligible compensation).
• Tuition reimbursement (up to $5,250 on the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Annual community support to various organizations across the U.S.
• Advancement opportunities and a collaborative work environment.

Core Competencies

• Committed: Values each customer while supporting our communities.
• Helpful: Delivers support in the most useful ways to our customers.
• Proactive: Anticipates and addresses customers' needs.
• Personal: Knows our customers well and tailors communications to their needs.

Pay

Competitive salary up to $19 per hour based on national average.

Schedule

Flexible schedule to accommodate customer needs, including potential for overtime and on-call work.