Field Technician - Camera/AV

Responsibilities

• Assist in site surveys by capturing photos, measurements, and site conditions
• Support the creation of camera layout plans and field-of-view documentation
• Weekly on-site connect with each customer to gather AI system performance
• Perform setup and debugging of equipment such as PoE switches, cameras, and edge devices
• Help draft and update documentation, diagrams, and equipment checklists
• Coverage with camera installers, electricians, and internal technical teams
• Maintain organized records of installed hardware and deployment metadata
• Handle light troubleshooting and escalate technical issues to the senior engineer
• Participate in travel to customer sites as needed to assist with deployments

Requirements

• 1-2 years of hands-on experience in a technical support, field service, IT, or installer-type role (or relevant coursework)
• Comfortable with tools such as Lucidchart, Google Sheets, or Visio
• Basic understanding of networked systems (IP cameras, switches, etc.)
• Strong organizational skills and a methodical approach to data collection and reporting
• Willingness to travel and work onsite in clinical or industrial environments
• Curious, proactive, and eager to learn from senior engineers and real-world deployments
• Exposure to AI, computer vision, or edge computing concepts

Benefits

Chooch offers extensive benefits including health, dental, vision insurance, 401K with 3% match, extensive PTO, and life insurance policies included.