Field Technician

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, mobile devices, and basic network infrastructure.
• Troubleshoot and resolve hardware, software, connectivity, and end-user support issues in a timely and professional manner.
• Support customer environments including Windows workstations, Microsoft 365, basic Active Directory functions, wireless connectivity, VoIP systems, endpoint devices, and peripherals.
• Perform equipment installations, replacements, upgrades, moves, adds, and changes for customer environments.
• Aid in deployment and support of network equipment including switches, wireless access points, routers, and firewalls under engineering guidance.
• Execute onboarding tasks for new customer sites, users, and equipment deployments.
• Respond to service requests, incidents, and onsite dispatch assignments according to SLA expectations.
• Document all work performed, customer interactions, configurations, and resolutions within the PSA/ticketing system.
• Cook up coordination with Service Desk, NOC, Engineering, vendors, and customer stakeholders to ensure timely issue resolution.
• Support conference room technology, audiovisual systems, and mobile device connectivity as needed.
• Aid in inventory management, asset tracking, and equipment staging activities.
• Escalate complex technical issues appropriately to senior engineering or operational leadership.
• Maintain accurate technical documentation and follow operational standards and procedures.
• Participate in after-hours or on-call support rotations when required.

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent technical experience considered.
• 2–5 years of experience in IT support, field services, help desk, or managed services environments.
• Hands-on experience troubleshooting Windows operating systems, printers and peripherals, basic networking and wireless connectivity, mobile devices, and VoIP technologies.
• Basic understanding of TCP/IP, DNS, DHCP.
• Experience using PSA/ticketing systems and remote support tools.

Required Skills & Competencies

• Technical Skills: Basic network troubleshooting, Hardware installation and replacement, Wireless and mobile device support, Printer and peripheral support, Basic phone systems support.
• Professional Skills: Strong customer service orientation, Ability to prioritize and manage multiple tasks effectively, Strong verbal and written communication skills, Dependable, organized, and detail-oriented, Ability to work independently with limited supervision, Strong troubleshooting and problem-solving capabilities, Collaboration & Communication: Ability to work effectively across technical and operational teams, Professional communication with customers, vendors, and internal stakeholders, Explain technical issues in a clear and understandable manner.

Travel Requirements

• Must be able to travel regularly to customer locations as required.
• Must maintain a valid driver’s license and reliable transportation.