Field Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Run, pull, splice and terminate cables for uninterrupted voice and data services for customers.
• Maintain a record of the network equipment and cable by routing and labeling.
• Works in collaboration with all departments to provide customers with the best service.
• Testing circuits and equipment to ensure proper functioning of the services.
• Perform system analysis in support of the system.
• Have an in-depth understanding of the network components such as switches, ports, and routers.
• Identify, monitor, report and resolve product related issues.
• Manage multiple projects efficiently with timely reporting of status.
• Routine tests on all the systems to ensure all the systems components are working in good condition.
• Network installations should be planned only after adequately studying the customer order, plans, and manuals.
• Must actively participate in the purchasing and assessment of equipment and installation.
• Have a good understanding of the industry standards and should update the voice and data networks.
• Check the testing circuits, equipment and address the issues as quickly as possible.
• Document the routing equipment and cables as per the specifications and configuration diagrams.
• Should troubleshoot the errors and make sure the networks do not face any issues.
• Provide a safe working environment by following the regulations and legal codes.
• Keep a check on the orders and verify the receipts when delivered.

Qualifications

• Technical or scientific knowledge required in engineering and the telecommunication industry.
• Valid state-issued driver's license and meet the company standard regarding driving a company vehicle.
• Willingness to travel up to 25% of the time and work extended hours, nights, and weekends.
• Strong telephone and interpersonal contact skills required.
• Must be able to follow directions and work as a team.
• Be customer-oriented and put safety first.
• Persuade others to change their minds or behavior.
• Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Be aware of others' reactions and understand why they react as they do.
• Bring others together and try to reconcile differences.
• Actively look for ways to help people.
• Understand the implications of new information for both current and future problem solving and decision making.
• Adjust actions in relation to others' actions.