Field Technician

Responsibilities

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
• Operate equipment as needed to assist in locating and diagnosing the failure.
• Utilize hand and power tools and electronic diagnostic equipment.
• Read and interpret complex hydraulic and electrical schematics.
• Perform diagnostic testing and tuning of equipment.
• Determine the extent of the repair and the corrective action required.
• Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
• Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
• Asses parts to determine the cause of failure and/or their reusability.
• Communicate with parts department personnel to order the necessary parts required to complete repair(s).
• Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
• Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
• Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
• Establish strong customer relationships.
• Work well under pressure and within deadlines while maintaining a positive attitude.
• Ensure the assigned field service truck is appropriately maintained and kept clean.
• Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
• When appropriate compile any additional documentation necessary for completeness.
• Assist other technicians on large repairs or projects.
• Attend and participate in appropriate training(s).

Qualifications

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Requires a valid driver’s class A or B CDL and the ability to maintain an insurable driving record.
• Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
• Must be able to work well independently or with others in a team environment.
• Must be reliable, honest, and have a strong work ethic.
• Must have strong organizational and time management skills.
• Must be able to effectively communicate both verbally and in writing with customers and co-workers.
• Must be able to lift up to 75 lbs.
• Must own required tools.
• Able to work overtime with minimal notice.
• Must be able to travel away from home.
• Strong computer skills.

Education/Experience

• High School diploma required.
• Associates or Bachelor’s degree in diesel technology or related field preferred and/or an equivalent combination of education and experience.
• Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
• Prior dealership experience is beneficial.
• Experience with Komatsu as the primary equipment line is preferred, all others may apply.