Field Technician

About the role

Gunnebo Entrance Control North America is seeking a full-time Engineer to cover the Chicago area. The role involves servicing and supporting existing and new customers, providing product and installation support, responding to service requests, and carrying out preventive maintenance. Additionally, the Engineer will provide technical support to the Sales team as new opportunities arise.

Responsibilities

• Provide Sales Engineering support for new opportunities throughout the Sales life cycle
• Remote technical support to our partners and customers, occasionally out of hours, including installation support, reactive service, and preventative service
• Maintain good customer relations, maintaining a high standard of appearance and customer-focused approach to communications
• Backup and assist the service team and other engineers to ensure most effective delivery of service provision
• Regular and professional communication with the call desk and management team
• Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
• Map the installed base in the field by conducting site walks and taking pictures to support upselling
• Continual improvement approach to working practice, exploring opportunities for professional development and suggesting improvements to management
• Follow Health, Safety and Environmental procedures and practices, ensuring everyone is made aware of their responsibilities

Requirements

• Experience working independently as a service/installation technician
• Demonstrable experience of working with turnstiles and electrical installs
• Ability to work with contractors and end-users to provide product and installation support
• Knowledge of low and high voltage circuitry
• Knowledge of electronic security systems / access control systems
• Practical experience with the internet and networking
• Able to read and understand electrical wiring diagrams
• Good mechanical knowledge
• Willingness to train on varying new products
• Effective time management skills with the ability to handle changing priorities and work well under pressure
• Ability to problem-solve and resolve situations independently, using own initiative and consulting with experienced colleagues, team leaders, and suppliers as necessary
• Excellent customer service skills
• Excellent communication skills to listen to and empathize with customers and present a positive image of the company
• To ensure customer calls are resolved quickly and efficiently, prioritize effectively, meet deadlines and targets, and use own initiative to get the job done
• Excellent documentation and organizational skills
• Good knowledge of Excel, Word, and Outlook packages
• Valid driver's license and clean driving record
• Willingness to travel to clients for installs

Qualifications

A high degree of flexibility is expected, as the post-holder is expected to undertake any other duties for the Company within the role holder’s capacity in line with their skills and capabilities, which may include covering other regions.

Skills

• Highly skilled in low and high voltage circuitry
• Expertise in electronic security systems and access control systems
• Strong understanding of internet and networking technologies
• Proficient in reading and understanding electrical wiring diagrams
• Excellent mechanical knowledge
• Proven ability to troubleshoot and resolve issues independently
• Exceptional customer service and communication skills
• Strong time management and problem-solving abilities
• Ability to work independently and as part of a team

Benefits

Gunnebo Entrance Control North America offers a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

The schedule for this role is typically Monday through Friday, with occasional travel to clients for installs.