Field Technician

About the role

The Field Technician will measure, install and test products and provide customers with instructions on the proper usage of the product. They will travel to customers' homes or businesses to perform repairs and routine maintenance.

Responsibilities

• Measure, install and test products
• Provide customers with instructions on the proper usage of the product
• Travel to customers' homes or businesses to perform repairs and routine maintenance
• Conduct routine inspections and provide accurate measurements of doors and windows
• Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs
• Coordinate required return visits; convey needed services, materials, and labor
• Perform post-installation inspections
• Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions
• Promote the company's services
• Maintain their technical and mechanical skills

Requirements

• An Associate degree or technical certification in the industry
• Previous experience servicing windows and doors
• Previous experience in exterior replacement products
• Valid Driver’s License and driving record acceptable to insurance company

Qualifications

• Ability to work independently and as a team
• Manage overtime on service calls with patience and not rushing the job
• Excellent customer service and communication skills
• The ability to diagnose and solve problems based on customers' non-technical descriptions
• Strong working knowledge of equipment and tools used in the industry
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently
• Travel within the radius of UWD's locations

Skills

• Technical and mechanical skills
• Basic hand power, diagnostic tools
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently

Benefits

N/A

Pay

Pay rate starting at $25/hr

Schedule

N/A