Field Technician

About the role

The successful candidate will be responsible for managing customer relationships and providing technical support.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Diagnose and resolve technical issues related to products/services
• Escalate complex issues to senior support staff
• Provide training and documentation to customers
• Monitor and report on customer satisfaction metrics

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Proficiency in troubleshooting software and hardware issues

Qualifications

• Excellent written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of industry-specific software and tools

Skills

• Customer service skills
• Technical troubleshooting skills
• Problem-solving abilities
• Communication skills

Benefits

Competitive compensation package including health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually

Schedule

Full-time position with flexible hours