Field Technician
EchoStar Corporation · Fort Benton, MT · 2 wk ago
On-siteEngineeringFull-time
About the role
The successful candidate will be responsible for managing customer relationships, resolving issues, and providing excellent service.
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve customer complaints and issues efficiently
- Follow up with customers to ensure satisfaction
- Process returns and refunds according to company policy
- Update customer records in the CRM system
Requirements
- Excellent communication skills
- Ability to work independently and under pressure
- Strong problem-solving abilities
- Basic computer literacy, including Microsoft Office
Qualifications
- Bachelor's degree in Business Administration, Communications, or related field preferred
- 1-2 years of customer service experience
Skills
- Customer service skills
- Technical support skills (optional)
Benefits
- Paid time off
- Health insurance
- 401(k) plan
Pay
$15 - $20 per hour based on experience
Schedule
Monday through Friday, 8:00 AM - 5:00 PM