Field Technician
EchoStar Corporation · Ralph, WV · 1 wk ago
On-siteEngineeringFull-time
About the role
The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat
- Resolve technical issues related to products/services
- Follow up on customer service requests and ensure timely resolution
- Train new team members on customer service best practices
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- 2+ years of experience in customer service or a related field
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
Qualifications
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Office Suite
- Experience with CRM systems is a plus
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Adaptability to changing priorities
Benefits
- Competitive salary
- Paid time off
- Health insurance options
- Professional development opportunities
Pay
$15 - $20 per hour
Schedule
Monday through Friday, 8:00 AM - 5:00 PM