Field Technician
DISH TV · Moberly, MO · 6 days ago
On-siteEngineeringFull-time
About the role
The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat
- Resolve complex technical issues related to products/services
- Follow up with customers to ensure satisfaction and address any remaining concerns
- Collaborate with cross-functional teams to improve customer service processes
Requirements
- Bachelor's degree in Business Administration, Communications, or a related field
- 2+ years of experience in customer service or a related field
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
Qualifications
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite
- Experience with CRM systems is a plus
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Adaptability to changing priorities
Benefits
Competitive compensation package including health insurance, retirement plan, and paid time off.
Pay
$50,000 - $60,000 annually
Schedule
Full-time position with flexible hours