Field Technician

Key Responsibilities

• Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
• Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
• Cook up with clients to schedule installation and resolve any access or technical setup issues.
• Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
• Perform repairs and adjust equipment as needed, ensuring operational efficiency.
• Document issues, repairs, and solutions clearly to maintain accurate records of service history.
• Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
• Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
• Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
• Communicate effectively with customers, explaining service work performed and answering any questions they may have.
• Provide clear and professional support, maintaining a high standard of customer service at all times.
• Address customer concerns and feedback promptly and professionally.
• Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
• Update records in company systems, noting parts used, time taken, and any other relevant information.
• Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
• Follow all safety protocols and guidelines during installations, repairs, and maintenance.
• Ensure compliance with company standards, industry regulations, and customer requirements.
• Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.

Key Qualifications

• A high school diploma or GED required; technical certification or associate’s degree preferred.
• 1+ years of experience in a field technician or similar role.
• Familiarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical).
• Proficiency in using diagnostic tools, testing equipment, and computer applications.
• A valid driver’s license and ability to travel as required.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.