Field Technician

Duties And Responsibilities

Perform onsite installation, remediation, refresh, and removal of technology hardware and infrastructure components
Support projects involving:
POS systems
Hand scanners
Camera upgrades
UPS NIC card refreshes
Network remediation
Control room cleanup
Data port security
WiFi antenna remediation
Install and replace devices including Zebra scanners, cameras, UPS NIC cards, switches, servers, and related cabling
Validate device functionality, connectivity, and operational status after installation
Coordinate with Deployment Support for project validation and issue resolution
Capture and submit required project deliverable photos and documentation
Package and prepare removed equipment for return shipment or disposal
Maintain clean and organized work areas throughout installations
Follow all client safety, security, and code of conduct requirements
Check in and out daily using project tracking systems and communicate project status updates

Technical Responsibilities

• Hardware installation and replacement
• Basic networking and cabling
• POS system support
• Peripheral device installation
• Equipment decommissioning
• Cable management and labeling
• Connectivity testing and validation
• Inventory verification and equipment staging
• Troubleshooting installation and deployment issues

Skills And Qualifications

• Experience with IT field services, desktop support, or deployment projects
• Basic understanding of: Networking, POS systems, Cabling and connectivity, Hardware installations
• Strong communication and customer service skills
• Ability to work in active retail environments with minimal disruption
• Experience using ticketing systems, deployment tools, or project tracking systems preferred
• Ability to lift and move equipment up to 50 lbs. with team assistance when required
• Retail deployment experience preferred
• POS installation experience preferred
• Low-voltage or structured cabling experience preferred
• Experience with Zebra, Honeywell, Cisco, or UPS hardware preferred
• Experience supporting large-scale rollout projects preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Schedule

This position may support multiple retail and enterprise locations throughout the greater Minneapolis market, including Apple Valley, Bloomington, Brooklyn Park, Burnsville, Champlin, Crystal, Eagan, Eden Prairie, Forest Lake, Hutchinson, Otsego, Red Wing, Saint Cloud, Saint Paul, Willmar, Winona. Additional nearby locations may be assigned based on business needs.