Field Technician

About the role

Cable One is seeking a Field Technician to join our team. This role offers comprehensive training and support, along with competitive benefits and a supportive work environment.

Responsibilities

• Install and service customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair reception performance issues.
• Ensure proper signal levels at each termination point on the customer's premises.
• Suggest and educate customers on upgrading existing services and new equipment.
• Take on additional duties to support the company's purpose, principles, and values.

Qualifications

• A good driving record and valid driver’s license in the state you apply.
• Flexibility to work overtime and on-call as needed.
• Problem-solving skills to effectively interact with customers.
• Experience or training in customer service or a related field (at least 3 months).
• A high school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans starting on the first day of employment.
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with a 100% company match (up to 5% of eligible compensation).
• Tuition reimbursement (up to $5,250 on the first year).
• Free cable and internet services to associates who live in a serviceable area.
• Annual community support to various organizations across the U.S.
• Advancement opportunities and a collaborative work environment.

Core Competencies

• Committed: Values each customer and supports our communities.
• Helpful: Delivers support in useful ways and addresses needs with expertise, respect, and empathy.
• Proactive: Understands customer needs and actively works to make their relationship seamless, easy, and rewarding.
• Personal: Knows customers well and tailors communications and interactions to their needs and expectations.

Pay

Base pay up to $19 per hour, based on national average. Plus, a total compensation of base plus bonus.

Schedule

Hours vary based on the needs of the company and the location. Overtime and on-call work may be required.