Field Technician

About the role

As a Sparklight Field Technician, you will help your community stay connected by installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

Responsibilities

• Install customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment.
• Perform additional duties as needed to support company goals and customer needs.

Requirements

• Good driving record and a valid driver’s license in the state you are applying.
• Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and other related equipment to interpret data and solve problems.
• Flexibility to work overtime and on-call as needed to meet customer demands.
• Strong problem-solving skills and ability to present solutions in a positive manner.
• Ability to work in small and confined areas, lift up to 100 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training (equivalent combination of education and experience accepted).
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer while working to retain their business and support communities.
• Helpful: Delivers support with expertise, respect, and empathy to address customer needs.
• Proactive: Anticipates customer needs and works to make interactions seamless and rewarding.
• Personal: Tailors communications and interactions to meet customer expectations.

Benefits

• Medical, dental, and vision plans (effective upon hire).
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (starts after 1 year of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support and associate recognition programs.
• Advancement opportunities and a collaborative work environment.