Field Technician

Key Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• Be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
• Travel may be required; per diem provided.

Qualifications

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers.
• Be able to listen to customers and present solutions in a positive manner.
• You will need to successfully work in small and confined areas; lift to 100 lbs.; work on a ladder; and work in all weather conditions.
• Demonstrated at least 3 months of customer service or related experience and/or training.
• A high school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Core Competencies

• Committed: Values each customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.