Field Technician

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. For more information, visit bluebirdfiber.com. Join an amazing team of telecommunication professionals!

Requirements

• Minimum of 1 years in telecommunications or equivalent technical training
• College or Technical degree or equivalent, preferred
• Private line broadband installation and maintenance
• DS3/DS1 installation and maintenance
• Sonet/DWDM installation and maintenance
• IP/MPLS fundamentals
• Test equipment proficiency (OTDR, OSA, DS1/3, and Ethernet)
• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Valid state driver license with clean driving record
• Self-motivated and able to make sound decisions with minimal supervision
• Strong PC skills
• Strong oral and written communications skills
• Multi-task and maintain composure in a demanding work environment
• Telecommunications equipment installation, preferred Cisco or Alcatel Lucent IP Certifications, preferred
• VOIP Switching and maintenance, preferred
• Fiber optics splicing and maintenance, preferred
• SS7/STP support, preferred

Skills and Abilities

• Willing to work day, evening, night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Hours to be worked are determined by job requirements
• Valid state driver license with clean driving record
• Self-motivated and the ability to make sound decisions with minimal supervision
• Strong PC skills
• Strong oral and written communications skills
• Multi-task and maintain composure in a demanding work environment

Primary responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight
• Cook up and perform new customer installations for wholesale, enterprise, and colocation customers
• This could include structured wiring, NID installation and the addition of pluggable cards and jumpers at the Bluebird Fiber locations
• Provide proper documentation of BBF’s network (Site Audit’s, and Inventory Databases)
• Provide installation, test and acceptance for nodes and collocations into BBF’s network
• Support emergency restoration for aerial and/or buried fiber optic cable in BBF’s network
• Provide emergency restoration support for BBF’s network equipment
• Maintain BBF colocation facilities and report any observations of damage or violation
• Provide 24x7 network coverage, to include trouble tickets and alarm monitoring at a Tier I level
• Adhere to the rotational on-call schedule to monitor, support, and dispatch as required

Summary

Bluebird is an equal opportunity employer.