Field Technical Support

About the role

eShepherd is virtual fencing technology for cattle. Our technology combines solar-powered neckbands, electronics, firmware, connectivity and intelligent software to give ranchers new ways to manage cattle and grazing without putting another physical fence in the ground. We are a rapidly growing AgTech company backed by Gallagher, a global company with 88 years of experience solving problems for farmers and ranchers. We are looking for a technically curious, hands-on individual who can troubleshoot and support our technology on ranches.

Responsibilities

• Diagnose and resolve electronics, firmware, hardware and connectivity issues remotely and on-ranch.
• Support installations, system updates, maintenance and customer training, coordinating warranties and replacement parts when needed.
• Build trusted relationships with ranchers and rural contractors, understanding their operation and helping them get the most from eShepherd.
• Conduct hands-on hardware diagnostics and teardown investigations to identify the cause of technical issues.
• Explain complex technical problems in straightforward, practical language and follow issues through to resolution.
• Bring what you're seeing in the field back to Product, R&D and Production, helping improve future product releases and support tools.
• Identify opportunities for greater product adoption and partner with Sales to support customer growth.

Requirements

• Practical experience with electronics, firmware, AgTech or connected technology.
• Strong hands-on diagnostic and problem-solving capability.
• A customer-first mindset and the ability to make complex technology simple.
• Curiosity, initiative and the drive to take ownership through to resolution.
• Confidence troubleshooting across hardware and software.
• The ability to organize, prioritize and manage your own workload across a large territory.
• Strong communication and interpersonal skills.

Qualifications

• Experience in field service, technical sales or working directly with agricultural customers is an advantage.

Skills

• Technical curiosity and practical problem-solving skills.
• Ability to communicate complex technical issues to both technical and non-technical audiences.
• Comfortable working in a fast-paced, dynamic environment.
• Strong organizational and prioritization skills.

Benefits

We offer competitive compensation, ongoing learning and development, wellbeing support and region-specific Gallagher benefits.

Pay

Competitive compensation package.

Schedule

Remote and on-ranch support required.