Field Technical Support

About the role

eShepherd is virtual fencing technology for cattle. Our technology uses solar-powered neckbands, electronics, firmware, connectivity, and intelligent software to help ranchers manage cattle and grazing without physical fences. We are expanding across North America and are seeking a technically curious, hands-on individual to ensure our technology works effectively on ranches.

Responsibilities

• Diagnose and resolve electronics, firmware, hardware, and connectivity issues remotely and on-ranch.
• Support installations, system updates, maintenance, and customer training, coordinating warranties and replacement parts when needed.
• Build trusted relationships with ranchers and rural contractors, understanding their operations, and helping them get the most from eShepherd.
• Conduct hands-on hardware diagnostics and teardown investigations to identify the cause of technical issues.
• Explain complex technical problems in straightforward, practical language and follow issues through to resolution.
• Bring findings from the field to Product, R&D, and Production teams, helping improve future product releases and support tools.
• Identify opportunities for greater product adoption and partner with Sales to support customer growth.

Requirements

• Practical experience with electronics, firmware, AgTech, or connected technology.
• Strong hands-on diagnostic and problem-solving capability.
• A customer-first mindset and the ability to make complex technology simple.
• Curiosity, initiative, and the drive to take ownership through to resolution.
• The ability to troubleshoot across hardware and software.
• Confidence in organizing, prioritizing, and managing workload across a large territory.
• Strong communication and interpersonal skills.

Qualifications

• Experience in field service, technical sales, or working directly with agricultural customers is an advantage.

Skills

• Technical curiosity and practical experience with electronics, firmware, AgTech, or connected technology.
• Hands-on diagnostic and problem-solving capability.
• Customer-first mindset and ability to simplify complex technology.
• Initiative and drive to take ownership of tasks.
• Ability to troubleshoot across hardware and software.
• Organizational and prioritization skills.
• Effective communication and interpersonal skills.

Benefits

• Competitive compensation.
• Ongoing learning and development.
• Wellbeing support.
• Region-specific Gallagher benefits.

Pay

Competitive compensation package.

Schedule

Remote and on-ranch work, with flexibility to suit ranch locations.