Field Technical Specialist, Dallas TX

About the role

The Field Technical Specialist (FTS) plays a crucial role in supporting the departmental goals and objectives of Technical Operations. They are responsible for providing implant and follow-up support for commercial and clinical study purposes, covering cases, and assisting sales representatives.

Responsibilities

• Cover cases (commercial and clinical)
• Complete study-related paperwork (CRF, worksheets, etc.) for implants and follow-ups
• Provide technical and administrative support when required for clinical studies and scientific studies
• Leverage strong administrative skills to ensure all necessary paperwork associated with implant and follow-up or associated with data collection for clinical/scientific studies is correct
• Support after-hour patient hotline and technical services calls
• Provide in-service training to physicians, nursing, and technical hospital staff
• Maintain a comprehensive product and technical knowledge of all Impulse and competitive Cardiac Rhythm Management bradycardia and tachycardia products
• Maintain or obtain the International Board of Heart Rhythm Examiners (IBHRE) Certified Cardiac Device Specialist (CCDS) certification
• Absent certification on hire, must become certified within two years of the hire date
• Absent certification on hire, must assist the sales representative when asked to work with a specific sales territory
• Absent certification on hire, must travel and provide implant support anywhere within the Associate Director of Technical Operations & Trainings territory globally
• Out-of-town travel is expected to be 75% but may fluctuate depending on the weekly needs of the business
• Absent certification on hire, must assist the sales representative when asked to work with a specific sales territory
• Absent certification on hire, must travel and provide implant support anywhere within the Associate Director of Technical Operations & Trainings territory globally

Requirements

• Bachelor’s degree or currently enrolled in a bachelor’s program with a completed pacemaker school certification required
• If FTS is currently working toward a bachelor's, FTS must maintain full coursework during employment and maintain a 3.0 or greater GPA to remain eligible for employment
• Experience with customer-facing relationships including extensive experience with both physicians and patients
• Experience with operating room procedures, clinic, and surgical center protocols
• Valid driver’s license
• Ability to consistently travel an estimated 75% required – Including Weekends
• Ability to effectively communicate with personnel outside the U.S. in the spoken and written English language
• Ability to manage and coordinate multiple assignments effectively
• Ability to lift implant bag of approximately 40 lbs
• Ability to walk long distances, navigate airports with luggage and negotiate staircases with implant bags

Qualifications

• Knowledge of Quality Management System
• Working knowledge of standards and regulations as outlined in the QMS documentation and structure
• Understanding that device defects may occur from the improper performance of specific job functions, including those personnel performing or participating in invalidations
• Understanding of individual role in achieving company quality objectives and QMS compliance

Skills

• Strong administrative skills
• Technical knowledge of Impulse and competitive Cardiac Rhythm Management bradycardia and tachycardia products
• Effective communication skills
• Ability to manage and coordinate multiple assignments
• Ability to lift and transport heavy equipment
• Ability to travel frequently

Benefits

• Annual Base Salary Range: $ 80,000 - $ 90,000
• Full Coverage Medical Benefits – Employee + family contribution is 100% covered by Impulse Dynamics
• Paid Vacation, floating holidays, and sick time
• Paid Holidays
• 401k Match (up to 6%)
• Annual bonus / incentive eligibility

Pay

• Annual Base Salary Range: $ 80,000 - $ 90,000

Schedule

• Out-of-town travel is expected to be 75% but may fluctuate depending on the weekly needs of the business