Field Service Technician - Dallas, TX

About the role

ENGEL Machinery North America is seeking a Service Technician to perform work remotely at customer sites, installing and servicing injection molding equipment, providing customer training and support, and troubleshooting issues.

Responsibilities

• Troubleshoot and repair injection molding machines and robots, including mechanical, hydraulic, pneumatic, electrical, and electronic or software components; conduct tests and calibrations to optimize performance.
• Perform software and hardware installations on equipment.
• Conduct all safety checks on equipment.
• Educate customers on equipment operation and provide training.
• Manage resolution of customer issues, including ordering and installing replacement parts as necessary.
• Diagnose problems with control systems, order replacement parts, and develop organized approaches to solving machine issues.
• Instruct other Service Technicians and/or customer operators on maintenance and safe operations of injection molding systems.
• Communicate regularly with Central Service, Manufacturing, and Parts Center to resolve field issues.
• Provide written reports to the Service Manager on a regular basis.

Requirements

• High School Diploma (required); Associate’s or Bachelor’s degree (preferred).
• 5+ years of experience in injection molding troubleshooting, processing, or as a Field Service Injection Molding Technician/Service Engineer.
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines and a well-rounded skill set in electrical, mechanical, hydraulic, and computer systems.
• Ability to provide basic training for customers and employees.
• Understanding of the injection molding process and systematic troubleshooting.
• Knowledge of microprocessor programming.
• Familiarity with materials such as PET, Polypropylene, Polyethylene, Styrene, and other common plastics.
• Excellent communication, interpersonal skills, and strong customer service orientation.
• Tact and diplomacy to handle difficult or unhappy customers.
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots (preferred).
• Ability to work independently with minimal back-office support.
• Valid Passport and driver’s license in good standing (including REAL-ID).

Benefits

• Health, dental, and vision insurance (effective on the first day of hire with robust coverage at an affordable price).
• 401k with company match.
• Over 3 weeks of PTO.
• Employer-paid life insurance and long/short-term disability.
• Employee-centric work environment.

Field Service Technicians receive extended benefits, including:

• Comprehensive vehicle program (monthly stipend + mileage reimbursement).
• $75 per diem when traveling.
• Tool reimbursement.
• Company-provided cell phone and laptop.
• Only occasional voluntary travel on weekends.