Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. We employ a customer-centric, hard-working, and talented team that acts like an owner, does the right thing, and has fun doing it.

About the role

As a Field Service Technician, you will provide unparalleled technical support for our national home improvement retail clients, delivering industry-leading service. This is an on-site position requiring travel within a 25 to 150+ mile radius daily, primarily serving retail locations around Syracuse, NY.

Responsibilities

• Deliver exceptional customer service and build strong client relationships.
• Work independently, demonstrating self-motivation, punctuality, and strong time management.
• Understand AC/DC and backup power concepts.
• Triage, troubleshoot, and resolve IT equipment issues within client scope.
• Document efforts, issues, and resolutions; close cases/tickets daily.
• Explain IT terminologies in a client-friendly manner using emotional intelligence.
• Perform repairs and maintenance on POS systems, Lexmark printers, access points, and thin clients.
• Support refresh projects and handle copper/fiber cabling with various terminating connectors.
• Work in physically demanding environments, including lifting (up to 25 lbs), bending, climbing, and walking extensively.
• Occasionally work at heights of 20’ to 25’ (lift equipment training provided).

Requirements

• One year of IT technical support experience.
• CompTIA A+ certification (preferred).
• Net+ CompTIA certification (preferred).
• Valid driver’s license (required).
• Working cell phone (required).
• Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix).
• Cash recycler repair experience (highly preferred).
• Must be authorized to work in the United States without employer sponsorship.

Pay

The hourly rate for this position is between $19.50 - $26.00 per hour, unless the local minimum wage is higher. Factors affecting starting pay include geography/market, skills, education, experience, and other qualifications.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and AD&D insurance.
• Disability plans.
• Employee Assistance Program (EAP).
• Paid holidays (up to 12 days annually).
• Paid time off (minimum of 10 days annually, increasing with seniority).
• Paid parental leave (minimum of 10 days annually).
• 401(k) retirement plan.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) pre-tax benefits.

Schedule

This is a full-time position requiring a 40-hour work week.