Field Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize, and small businesses. We employ a customer-centric, hard-working, and talented team that acts like an owner, does the right thing, and has fun doing it.

About the role

This position provides onsite technical support for a national home improvement retail client. A company vehicle, fuel card, and necessary tools are provided. Two weeks of onsite training alongside an experienced technician ensures smooth onboarding and familiarity with routes and systems.

Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
• Troubleshoot and resolve hardware, software, and network issues
• Perform installations, upgrades, and break/fix support
• Support copper and fiber cabling, including basic terminations
• Document all work, updates, and resolutions in ticketing systems
• Travel daily to provide onsite support at the following locations (route-based travel):
  • W. Lansing, MI
  • S. Lansing, MI
  • Midland, MI
  • Saginaw, MI
  • Ann Arbor, MI
  • Scio Township, MI
  • Jackson, MI
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (20–25 feet) and lift up to 25 lbs

Requirements

• 1+ year of IT technical support or field technician experience
• CompTIA A+ (required), Network+ preferred
• Experience with Windows, macOS, or Linux environments
• Familiarity with networking fundamentals and IT hardware
• Experience with cabling (copper/fiber) is a plus
• Strong communication and customer service skills
• Valid driver's license

Pay

The hourly rate for this position is between $16.80 - $22.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, increasing with seniority)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits