Field Team Lead- Mobile Maintenance

What You’ll Do:

• Ensure technicians’ time is fully utilized and billed correctly.
• Set goals for the department and work toward meeting them.
• Maintain all required reports and service records.
• Lead weekly team meetings and manage daily schedules.
• Monitor department performance, productivity, and payroll.
• Oversee parts availability and follow up on orders.
• Review and approve repair orders and warranty submissions.
• Build strong customer relationships and encourage repeat business.
• Handle customer concerns and complete follow-up calls.
• Ensure compliance with safety, environmental, and warranty regulations.
• Recommend new tools, equipment, and staff training as needed.
• Maintain a safe, clean, and professional work environment.
• Represent the company professionally during customer visits and meetings.

Supervisory Duties:

• Responsible for managing both exempt and non-exempt staff.

Skills Needed:

• Strong reading, writing, and communication skills.
• Ability to present information clearly to team members and customers.
• Basic math skills (percentages, discounts, measurements, etc.).
• Strong problem-solving and reasoning abilities.

Schedule:

Monday–Friday, 8:00 AM–5:00 PM
Includes on-call evenings and weekends and some travel for customer visits or company events.

Benefits & Pay:

• Salary $50–60k+ bonuses, depending on experience
• Bonus and incentive programs
• 401(k) with 4% match
• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• Paid time off and holidays
• Career growth opportunities

Qualifications:

• 2+ years as a Service Advisor or Service Manager (truck or automotive preferred)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Detail-oriented and organized
• Proficient with Microsoft Office and Windows systems
• High school diploma required
• Valid driver’s license with clean record
• Must pass background check and drug test

Physical Requirements:

• Mostly seated work, with occasional bending or reaching.
• Able to lift 5–20 lbs occasionally.
• Occasional exposure to engine fumes and loud noise.
• Must be able to perform detailed, accurate work.
• Overtime as needed (including on-call rotation).

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer.