Field Talent & Training Manager

Talent Acquisition

• Act as a brand ambassador for Victra and champion a consistent, positive candidate experience at every touchpoint.
• Sources qualified candidates through Boolean search, social media, cold outreach, career fairs, employee referrals, college partnerships, and other creative methods.
• Thoroughly pre-screen resumes and vet job applicants to ensure they meet the candidate profile.
• Conducts full-cycle recruiting including phone screens, in-person and virtual interviews, and full hiring and onboarding cycle.
• Builds and maintains a robust network of high-potential candidates in anticipation of ongoing hiring needs.
• Collaborates regularly with hiring managers and field leadership to review candidate pipelines and proactively manage open requisitions.
• Coaches and trains hiring managers on best interview practices, candidate assessment, and selection — helping them become experts in talent management.
• Participates in and travels to on-site hiring events and career fairs within assigned territory.
• Understands how to improve recruitment metrics and achieve benchmarks set for time-to-fill, source of hire, and manager satisfaction.
• Raises the bar. Understands the difference between good and great candidates and advises hiring managers to reduce turnover.
• Performs all other recruiting and talent-related duties as requested.

Training & Development

• Designs, facilitates, and delivers engaging onboarding, operational, and product training programs for new hires and existing store teams through in-person sessions, virtual classrooms, and field workshops.
• PARTNERs with field leadership and the Store Support Center to ensure training initiatives align with business goals and performance expectations.
• Supports change initiatives by translating new processes, tools, and programs into effective, field-ready training solutions.
• Provides coaching and facilitation guidance to store leaders and managers using established organizational development tools and methods.
• Develops and maintains scorecards to measure new hire readiness and training effectiveness across your territory.
• Evaluates training effectiveness using defined metrics including performance, engagement, training completion, and attrition, and adjusts programs accordingly.
• Promotes inclusive training practices and leverages diverse team strengths.
• Executes multiple training initiatives simultaneously with strong organization, prioritization, and follow-through.

Knowledge, Skills, and Abilities

• Adult learning principles
• Facilitation and presentation techniques
• Instructional design fundamentals
• Boolean search and creative sourcing strategies
• Strong problem-solving skills
• Clear, confident communication
• Adaptable and agile in a fast-paced environment

Competencies & Qualifications

• Minimum 2–4 years of high-volume, multi-state, full-cycle recruiting experience — ideally within retail, restaurant, or a field-based service environment.
• Minimum 2+ years of experience in training, facilitation, or learning & development in a field or retail setting.
• Experience building and delivering onboarding and operational training programs; working knowledge of adult learning theory and the ADDIE model preferred.
• Working knowledge of an Applicant Tracking System (Paradox experience preferred); proficiency in Microsoft Office Suite and standard sourcing platforms.
• Excellent email and oral communication skills with the ability to meet deadlines.
• Discipline and experience working with a remote or distributed workforce.
• Telecommunications or retail experience is strongly preferred.
• Must reside in Hawaii (required).
• Ability to travel up to 75% across assigned territory, including overnight travel for hiring events, store visits, and training sessions.