Field Systems Technician (Night Mon - Thurs 5pm - 4am)

About the role

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

Responsibilities

• Document and report customer and revenue facing tolling issues proactively
• Identify potential exceptions through the use of: Automated control reports, analysis of system data and trends, discussions with external service providers, or analysis of external interface data, discussions with the system maintenance provider
• Respond to corrective maintenance requests and alarms within the allotted time frame
• Isolate faults in units and/or components
• Diagnose and repair hardware, software and system issues
• Complete work order reports and logs
• Perform shift-to-shift communications in accordance with established policies, procedures and local practices
• Actively escalate system issues and systemic problems to system maintenance
• Collaborate with system maintenance on approach to resolve issues
• Review proposed changes to the system
• Support testing and verification of system changes after implementation
• Install, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
• Maintain spare equipment and parts including inventory management and documentation
• Install electrical conductors, data conductors, and fiber optic cable
• Connect electrical conductors to power services to energize equipment
• Perform other duties as assigned

Requirements

• You have worked hard to achieve success in your educational career, now put it to use.
• If you have a Bachelor’s Degree in IT, Electrical Engineering, Military Training, or related field, you are halfway there with the needed abilities for this position.
• You have at least 0 to 3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems.
• You have IMSA-II (Traffic Signal Tech 2) certification preferred, but not required.
• You are willing to work weekends, holidays, nights and be on-call as needed.
• You have fundamental electrical/mechanical knowledge.
• You have some experience working with Linux preferred.

Qualifications

• Excellent analytical skills
• Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
• Excellent communication skills
• Reporting and documentation skills
• Effectively manage tasks, deadlines and individuals through vendor contracts
• Ability to interact with colleagues in a self-managed team structure

Skills

• Computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs

Benefits

• Highly competitive insurance benefits
• Paid Time Off
• Matching 401(k) program

Pay

Compensation is commensurate with experience.

Schedule

Night Shift