Field System Engineer - NJ

We are looking for a self-starting Field Systems Engineer to deliver best-in-class customer service within an assigned geographic territory and, as needed, nationally. This remote role requires the ability to travel overnight on short notice, manage daily customer visits (50%+ driving), and participate in weekend/holiday rotational coverage.

Responsibilities

• Territory Management (60%)
  • Respond promptly to customer needs, performing installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
  • Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
  • Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.
• Travel & On-Call (10%)
  • Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings as needed.
  • Travel for scheduled and unscheduled customer visits, including overnight stays for wide territories and occasional national travel.
  • Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
• Administrative Responsibilities (20%)
  • Complete service work orders, QA checklists, and internal training requirements accurately and on time.
  • Maintain an up-to-date calendar of availability and submit travel expense reports regularly.
  • Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
• Other Related Duties (10%)
  • Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition.
  • Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams.
  • Represent bioMérieux professionally, support trade shows as needed, and provide feedback to enhance service capabilities.
  • Perform all work in compliance with company quality procedures and standards.

Requirements

• Education and Training
  • Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or a related discipline.
  • 4 years of related experience (including military) accepted in lieu of a degree.
  • Valid driver’s license in state of residence.
• Experience
  • 2+ years of related experience with a degree (or 6+ years without) in complex electro-mechanical, electronic, computer, or electrical systems.
  • Experience troubleshooting/repairing biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred.
  • Experience operating independently, managing schedules, customer expectations, and communications preferred.
  • Field service experience preferred.
  • Experience with host/remote communications, network systems, or laboratory operations preferred.
• Skills and Abilities
  • Critical thinking, adaptability, time management, communication, and problem-solving.
  • Technical mastery and learning agility to acquire new skills quickly.
  • Flexibility and resilience in a dynamic work environment.
  • Detail orientation, decision-making under pressure, and multitasking.
  • Assertiveness, perseverance, and solution-oriented mindset.
  • Strong written and verbal communication, including technical data.
  • Collaboration, inclusiveness, and teamwork at all levels.
  • Emotional intelligence and composure in high-pressure situations.

Working Conditions

• Prolonged standing and ability to ascend/descend stairs, ladders, or ramps.
• Ability to wear PPE correctly for most of the day.
• Ability to operate heavy machinery and adjust/move objects up to 50 pounds.
• Domestic travel required up to 90% of the time.

Pay

The estimated wage range for this field-based role in New Jersey is $40.70–$53.30 per hour, with eligibility for a variable annual bonus based on company, team, and individual performance.

Benefits

• Choice of medical (including prescription), dental, and vision plans with nationwide coverage and telemedicine options.
• Company-provided life and accidental death insurance.
• Short- and long-term disability insurance.
• Retirement plan with generous employer contribution and match.
• Adoption assistance and wellness programs.
• Employee Assistance Program and commuter benefits.
• Various voluntary benefit offerings and discount programs.
• Parental leaves.