Field System Engineer - Madison, WI; Kenosha, WI; and Rockford, IL

Responsible for attending to service needs of bioMerieux customers within an assigned geographic territory, as well as nationally on an as-needed basis, utilizing appropriate tools and test equipment. This role is a self-starter position, delivering a best-in-class customer experience while working remotely without direct supervision and conducting overnight travel on short notice.

Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.
• Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.
• Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.
• Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.
• Travel for both scheduled and unscheduled customer visits, including increased overnight stays for wide territories and occasional national travel.
• Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
• Complete service work orders, QA checklists, and internal training requirements in a timely and accurate manner.
• Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.
• Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.
• Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or other related discipline.
• 2+ years of professional experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, or electrical systems in commercial, industrial, or military settings.
• In lieu of a Bachelor’s degree, 6+ years of relevant experience is required.
• Must have and maintain a valid driver’s license in state of residence.

Preferred Qualifications

• Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems in a clinical laboratory setting.
• Experience operating independently, including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight.
• Experience in a field service role.
• Experience in the principles and practices of laboratory operations.

Skills

• Critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
• Detail orientation to complete tasks without errors and produce high-quality work.
• Ability to thrive in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Organizing work and resources efficiently to ensure smooth operations.
• Troubleshooting issues to identify and resolve problems efficiently.
• Assertiveness and confidence in the face of challenges.
• Effective verbal, written, and presentation skills.
• Ability to work cross-functionally for better collaboration and communication across teams.
• Intermediate skill in MS Office tools (Outlook, Teams, Word, Excel).

Working Conditions and Travel

• Physical requirements include remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs.
• Travel requirement: Typical weekday travel involves daily customer visits not requiring overnight stays but expect daily driving of 50% or more.
• Weekend and holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region.
• Domestic travel: required up to 90% of the time.
• Typical regional travel (non-overnight): 50% Monday through Friday.
• Weekend/holiday rotational travel: up to 15% of the time.
• On-call support: approximately 15% of annual time with the expectation of overnight travel when qualified on products.

Pay

The estimated wage range for this field-based role in Wisconsin or Illinois is between $32.10 and $48.20 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program.

Benefits

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options.
• Company-provided life and accidental death insurance.
• Short and long-term disability insurance.
• Retirement plan including a generous non-discretionary employer contribution and employer match.
• Adoption assistance.
• Wellness programs.
• Employee assistance program.
• Commuter benefits.
• Various voluntary benefit offerings.
• Discount programs.
• Parental leaves.