Field Support Technician

About the role

The Field Service Technician installs equipment, provides onsite maintenance services, and troubleshoots in the field in varying environments. As the main contact person for customers, the technician represents Telios Construction Management (TCM) and must identify closely with the company, its products, and clientele.

Location: Dallas (travel required)

Responsibilities

• Diagnose, inspect, repair, and service rack‑mounted UPS systems, self‑contained AC units, and control systems supporting IT enclosures.
• Perform preventative maintenance inspections (quarterly) on self‑contained IT enclosures at multiple client sites.
• Respond to component failures for repair or replacement.
• Install IT components within enclosures.
• Document all onsite activities in TCM software (training provided).
• Communicate with clients to schedule onsite visits for maintenance and/or repairs.
• Prepare site‑required safety documentation for performing onsite work.
• Maintain site‑specific training and safety requirements to ensure access to client sites.

Minimum Qualifications

• 2+ years of experience troubleshooting electrical or HVAC systems.
• Demonstrated mechanical and electrical aptitude.
• Ability to travel at least 70% of the time across the U.S. and Mexico.
• Flexible work hours to accommodate site access requirements.
• Pass a drug test and background check.
• Current, valid driver’s license with a good driving record.
• Trade license or relevant education (preferred).
• Valid work authorization to work in the U.S. without company sponsorship.