Field Support Technician

About the role

At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Responsibilities

• Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
• Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers
• Build, configure, and deploy computers as needed
• Configure, deploy, and troubleshoot client devices, IP cameras, and printers
• Optimize and maintain client devices in the field (security updates, firmware updates, patch management, etc.)
• Perform/Execute IT tasks in the field at construction job sites
• Dial in and participate with monthly I-Power meetings
• Plan job site activities with the Director of IS&T

Requirements

• Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees)
• Must be experienced with the assembly and configuration of computers from parts
• Must have administrator level experience with Microsoft Windows 10/11 operating systems
• Capable of configuring Android/Apple devices for corporate use
• Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors
• Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi-Fi and hardwire networking
• Must be able to climb ladders and carry up to 50 lbs
• Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices
• Must have a clean driving record and be able to travel (80% travel, 20% office)
• 2-year degree in related field or 5+ years of IT Support experience
• Working knowledge and proficiency in Solar/DC Power systems with deep cycle batteries for powering IT assets in the field (Cameras, time clocks, Wi-Fi Access Points, etc.)

Qualifications

• MCP – Windows 10/11 preferred
• A+ Certification preferred
• Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program