Field Support Technician

About the Role

The Field Support Technician will travel to customer homes to survey the roof and gather electrical information used during the solar design process. The Field Associate will use both a drone and manual methods to collect this information.

Responsibilities

• Travel to project sites to obtain the necessary information, including electrical data, to complete technical design documents for a solar system
• Create detailed rooftop map layout for solar arrays, including roof layout dimensions and all roof penetrations (pipes, vents, etc.)
• Develop a positive relationship with customers to establish rapport and gather facilities assessment data as needed
• Conduct a physical site audit using a drone, auditing tools (including a tablet/phone with apps), measuring devices, and other related equipment
• Upload site audit documents and photos to a cloud server
• Maintain a current driver’s license and a clean driving record to safely operate a company vehicle
• Identify issues on homes that may interfere with installations
• Interact with homeowners if questions arise

Requirements

• Bilingual (Spanish and English) preferred
• Must have an active and valid driver’s license
• Ability to work on the roof in a physically demanding role
• Ability to work in outdoor weather conditions including excessive noise, extreme heat, extreme cold, wet environments, and humidity

Pay

$20-$25 per hour

Benefits

• 3+ weeks PTO
• Medical, Dental, & Vision insurance
• Variety of referral programs
• Additional time off plans
• Tuition reimbursement programs

Career Growth

Potential career path:

• Field Associate – from $43,000/yr
• Field Associate Level II* – $48,000/yr*
• Field Associate Coordinator* – $52,000/yr*
• Field Team Lead* – $70,000/yr*

Opportunities to branch into other roles in Fulfillment Operations or Sales Operations.