Field Support Specialist
Reports to: Client Services Leadership
Why This Role Matters
The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it's managing high-stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile.
Responsibilities
- The "Front of House" Ambassador: Provide a 5-star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure.
- Logistics & Mail Mastery: Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain-of-custody procedures for high-priority packages.
- Production & Reprographics Specialist: Operate high-end Multi-Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is "battle-ready" with proactive maintenance and toner management.
- Workplace "Vibe" Management: Keep conference rooms, pantries, and common areas "VIP-ready" at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed.
Requirements
- The Ultimate Generalist: 2+ years of experience in office services, hospitality, or logistics.
- Tech-Savvy: Comfortable with MS Office and learning new proprietary digital systems.
- Adaptable & Mobile: Reliable transportation and enthusiasm for traveling to different regional sites.
- Physically Active: Comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving.
- The "I Got This" Attitude: Proactively find work during downtime and stay calm under pressure.
- High School Diploma or equivalent.
- Mandatory access to reliable transportation (regional travel is a core part of the role).
- Ability to handle same-day assignments and varying schedules.
Travel
Travel is an essential part of the Field Services Specialist role. Assignments can include traveling from one SPS site to another after your arrival at your “home” location, as required by business need. Travel distance will be predominantly within the FSS’s assigned region.
Why Join Our Team?
As a Field Support Specialist (FSS), you are our "Special Ops" team member. You provide critical backup coverage across our regional sites, stepping in to save the day when regular staff are away. One day, you’re the face of a high-end corporate lobby; the next, you’re managing complex logistics or high-stakes digital print projects.
Pay
Pay Range: $23 - $23 USD
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: A work culture of learning so that you can develop to be the best at what you do.
- Recognition Programs: Available for all levels of employees.
- Paid Time Off:
- Full time: Minimum of 80 hours/calendar year.
- Part time/temporary: Minimum of 1 hour for every 30 hours worked.
- PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Available for employee and client referrals for current employees.
- Benefit Offerings:
- Medical, Dental, Vision
- HCFSA, DCFSA, HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
- Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance
- Group Home and Auto Insurance
- EAP, Short Term Disability, Life Insurance
- Education Discounts, 401k with matching, Entertainment Discounts
- Note: Benefit offerings may vary based on role and hours worked per week. Please inquire with the Human Resources team for specifics.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.