Field Support Specialist

Primary Responsibilities

• Provide post–sale technical support by working directly with clients.
• Understanding and diagnosing hardware, software and operational issues.
• Analyze and test software/hardware problems and issues.
• Use of resources to prioritize and deliver fixes to clients.
• Use system analysis techniques to provide solutions to meet company specifications and customer needs.
• Perform on-site installation and training to new clients.
• Provide quality answers and follow-up to customers in a timely manner.
• Provide feedback to management.
• Participate in various areas such as: reporting, tracking and presenting.

Requirements

• 2-4 Years of experience in field support
• Ability to travel 3-5 days each week with overnight stays
• Experience with local government a plus
• Be able to commute to the County of St. Louis, MO and City of St. Louis, MO on a frequent basis.

Background and Experience

• Strong analytical, problem solving skills.
• Strong communication skills
• General software maintenance and troubleshooting skills
• Ability to multi task and prioritize
• Ability to work in both a team and individual environment
• Excellent communication skills
• Applicant should be self-motivated

We Offer

• A casual working environment and competitive salary.
• Excellent benefit package including Medical and Dental, Vacation, sick and personal days.
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance