Field Support Representative

About the role

The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T
• Observe and provide feedback on seller interactions and customer engagement
• Build and maintain strong relationships with store management and retail associates
• Support and train store staff on AT&T product knowledge and customer experience best practices
• Visit the assigned stores within your territory in person regularly
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance
• Attend regional team calls, training sessions, and field events as needed
• Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented
• Manage all program logistics in coordination with DSI and AT&T
• Ensure the timely completion of various administrative responsibilities
• Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project
• Adhere to supplier policies and procedures
• Visit a minimum of 5 stores a day
• Act as a role model within and outside supplier
• Maintain a positive and respectful attitude
• Consistently report to work on time and is prepared to perform duties of the position
• Manage all expenses effectively stay within budget
• Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements

• 1-3 years of experience in field operations, retail support, or territory management
• Strong interpersonal and communication skills with a service-oriented mindset
• Highly organized and self-motivated, with the ability to manage a daily route independently
• Proficient in using mobile apps and reporting tools for field documentation
• Reliable transportation and flexibility to travel within the assigned territory
• Competitive spirit to drive goal achievement

Preferred Skills

• Experience in wireless, telecom, or consumer electronics retail environments
• Familiarity with field reporting platforms like Repsly or Salesforce
• Bilingual (Spanish/English) is a plus

Benefits

• Annual base salary of $65,000 PLUS bonus
• Paid Vacation and Sick Time
• 401k Plan
• Employee Profit Sharing Program
• Medical, Dental & Life Insurance
• Mileage Reimbursement
• AT&T Wireless Discount
• Ongoing Training and Development
• Potential for career growth - we prefer to promote from within!