Field Supervisor & Trainer

Responsibilities

• Assist the Service Manager in leadership, management, and accountability of Field Technicians, to include weekly 1:1s, ride-a-longs, and ongoing communication with Field Technicians.
• Train Field Technicians on technical skills, company processes and procedures, safety rules and regulations, and quality expectations.
• Lead the company's Quality Assurance program and ensure service quality standards are met or exceeded.
• Monitor the performance of Field Technicians and advise them on how to improve.
• Conduct training with Field Technicians to continually enhance their service delivery.
• Assist the Service Manager in conducting ride-a-longs and debriefs with Field Technicians to improve and/or reinforce behaviors.
• Review curbside feedback and option sheets with Field Technicians.
• Maintain Plumbing technical competencies.
• Work alongside technicians and dispatchers to ensure the overall success of the department.
• Actively participate in and/or lead training and meetings.
• Assist Field Technicians with troubleshooting customer concerns and ensuring the highest levels of satisfaction.
• Assist in onboarding new Field Technicians.

Qualifications

• Career-long track record of growth & success as a plumbing field technician and/or plumbing service manager.
• Impeccable understanding of plumbing best practices, code, and operational considerations that apply to residential job sites.
• Strong technical understanding of plumbing products, solutions, and service invoicing.
• Able to build trust, demonstrate empathy, and inspire others to attain objectives.
• Detail-focused, self-starter that gets things done.
• Strong written and verbal communication skills.
• Quick, sound decision-making abilities with the ability to excel in a fast-paced, goal-driven environment.
• Adept at creating and improving processes, systems, and the quality of work delivered.
• Able to work out of our Orange County office and/or in the field with technicians daily.
• Able to work weekends.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to pass a background check for Home Services.

Compensation

$75,000 - $85,000/year

About Barker and Sons Plumbing

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work… because we’ve got great people.”