Field Supervisor

Responsibilities

• Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.
• Being the liaison between escalated customer issues and managers.
• Collect guest information to assist in resolving customer service-related issues and concerns.
• Cookordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations.
• Be responsible for company equipment.
• Promote a culture of positivity and teamwork.
• Monitor the safety of employees and guests.
• Conduct and submit various reports as assigned.
• Comfortable and effective working outdoors in various weather conditions.
• The ability to provide excellent customer service.
• The ability to work in all weather conditions.
• Outstanding interpersonal and communication skills.
• Organized and attentive to detail.
• The ability to manage crowds and remain calm in stressful situations.
• The ability to stand for long periods.
• Willingness to work on weekends and holidays.
• The ability to work with Google Office applications, e.g., docs, sheets, email, chat.
• The ability to supervise a team of 20 to 30 people.

Qualifications

• Employee discount
• Health insurance
• Paid Training
• 8-hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability
• Bonus pay