Field Supervisor

About the Role

This position is responsible for all field installation related services of the builder center, including administrative, field, service, and maintenance responsibilities. The role also coordinates the work of operations employees such as field service and contract service workers, including cabinet installers, countertop vendors, and custom accessory vendors.

Responsibilities

• Administrative Duties
  • Process layouts, customer orders, billings, and installer payroll
  • Schedule pick-up work, and review and approve installer and service technician expense reports
  • Produce periodic reports, such as a weekly activity and service report, monthly service, forecasting and vehicle mileage report, and quarterly installer bonus report
• Field Duties
  • Perform field measuring and issue correction requests
  • Walk houses and obtain sign-offs
  • Verify measurements to ensure accuracy of master blue books
  • Perform minor service work as needed
  • Develop and maintain effective business relationships with building superintendents and trade subcontractors
  • Review and respond to service issues
  • Manage PO's, OS's, and WAF's from builders
  • Perform installer safety inspections
  • Safely operate all necessary power tools (e.g., powered mitre box, table saw, jigsaw, powered drills)
• Service Duties
  • Review occupied and unoccupied service tickets and coordinate service technician's work schedule
  • Pull and deliver cabinets or parts to job site as needed
  • Monitor area service rack
• Maintenance Duties
  • Record miles driven on log
  • Perform required vehicle maintenance as specified by the leasing company
  • Wash vehicle at least twice a month
  • Maintain all tools as appropriate
• Supervisory Responsibilities

  This position may supervise all field service workers.

Requirements

• Undergraduate degree in building construction, operations management, business, or related field
• Field experience in the construction industry, preferably with cabinet installation, service, order entry, delivery scheduling, and managing subcontractors
• Advanced computer skills, including Microsoft products
• Excellent oral and written communication and organization skills

Skills

• Language Skills
  • Ability to read, analyze, and interpret common business journals, financial reports, and legal documents
  • Ability to listen and communicate effectively with customers/clients, regulatory agencies, or members of the business community and public
• Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to interpret graphs and diagrams
• Reasoning Ability
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Physical Demands

• Regularly required to sit, stand, and walk; talk and hear
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms
• Occasionally required to lift a minimum of 50 pounds

Working Environment

• Typical office and construction site environment
• Moderate to high noise levels
• Significant travel around town with some out-of-town travel
• Occasional weekend work and extended evening hours required