Field Superintendent - Service

About the role

We Elevate... Quality of urban life. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise

Requirements

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

Qualifications

• Gain expertise in supervising customer accounts while navigating industry regulations
• Master P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions
• Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site

Skills

• Technical leadership experience or elevator industry experience
• Leadership skills
• Problem-solving, communication and interpersonal skills
• MS Office proficiency
• Organizational skills
• Industry regulations knowledge
• Financial management skills
• Power BI dashboard usage
• On-site shadowing experience

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement - Eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
• A wide range of development opportunities to boost your professional and leadership growth

Pay

• Details TBD

Schedule

• Details TBD