Field Superintendent Existing Installations

Work Experience

• Bachelor’s degree preferred OR 3 years of technical experience in the elevator industry or related field.
• Requires a working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals.
• Must have ability to communicate well, both verbally and in writing and have proven leadership skills.
• The Field Superintendent must have the necessary skills and experience to interpret customer concerns then mobilize the necessary internal resources in a way that customer satisfaction is assured while cost and Human Resources disruption is minimized.
• The field Superintendent must be able to make sound judgments as related to motivation, training and work assignments for all employees within his/her responsibility, while, at the same time, adjusting manpower to a minimum level and meeting and/or exceeding customer requirements.
• Must be able to teach the hourly employees the Company's methods of quality, productivity and safety.
• He/she must be able to persuade the hourly field to follow practices and procedures that will foster teamwork and improve quality and productivity.
• Field Supt must be able to communicate with and influence business agents, inspectors, etc., in resolving disputes.
• He/she must be able to demonstrate to customers that they are receiving fair value for their expenditures.

Essential Functions

• Ensure that maintenance meets Area and Company quality standards and meets all contract requirements.
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision.
• Implement EEO/AA requirement consistent with Area and/or State and Federal requirements.
• Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate.
• Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety.
• Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives.
• Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level.
• Develop spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Maintain and manage pro-active relationships with local IUEC business agent.
• Advise Area management of competitor activity as related to pricing, performance and manpower.