Field Superintendent Existing Installations

About the role

We Elevate... Quality of urban life. Join us as a Field Superintendent Existing Installations. Your main responsibilities include ensuring maintenance meets quality standards, implementing customer and company requirements for quality, performance reliability, and passenger safety, managing employee selection, training, and safety, and supporting sales staff in estimating service orders, scheduling, and executing orders.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under supervision.
• Support sales staff in estimating service orders, scheduling, and executing orders, and investigating and resolving customer complaints.
• Manage ongoing program of project audits to assure conformance of performance standards of quality, completeness, and safety.
• Develop and implement manpower selection, training, and performance appraisal programs essential to productivity and quality improvement objectives.
• Implement route management strategy to ensure uniform application of preventive maintenance procedures while controlling manpower to a minimum level.
• Develop a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Maintain and manage proactive relationships with local IUEC business agents.
• Advise Area management of competitor activity as related to pricing, performance, and manpower.

Requirements

• Bachelor’s degree preferred OR 3 years of technical experience in the elevator industry or related field.
• Working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals.
• Ability to communicate well, both verbally and in writing, and have proven leadership skills.
• Necessary skills and experience to interpret customer concerns, mobilize internal resources, and ensure customer satisfaction while minimizing cost and human resources disruption.
• Able to teach hourly employees the Company's methods of quality, productivity, and safety.
• Able to persuade hourly field to follow practices and procedures fostering teamwork and improving quality and productivity.
• Able to communicate with and influence business agents, inspectors, etc., in resolving disputes.
• Able to demonstrate to customers they are receiving fair value for their expenditures.

Qualifications

• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Knowledge of safety protocols and emergency response procedures.
• Proficiency in Microsoft Office Suite.

Skills

• Technical knowledge of elevators and escalators.
• Customer service and complaint resolution skills.
• Leadership and supervisory skills.
• Project management and organizational skills.
• Interpersonal and communication skills.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Full-time position.