Field Superintendent Existing Installation

About the role

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Area objectives. He/she is also responsible for employee selection, training and safety for all assigned projects.

Responsibilities

• Ensure that maintenance meets Area and Company quality standards and meets all contract requirements.
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision.
• Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This specific position may include a sales role depending on the candidate.
• Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety.
• Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives.
• Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level.
• Develop spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Maintain and manage pro-active relationships with local IUEC business agent.
• Advise Area management of competitor activity as related to pricing, performance and manpower.

Requirements

• Bachelor's degree preferred or equivalent in relevant work experience in the elevator industry or other technical field.
• 5+ years of technical leadership experience preferred.
• Working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals.
• Ability to communicate well, both verbally and in writing.
• Proven leadership skills.
• Skills to interpret customer concerns and mobilize internal resources to assure customer satisfaction while minimizing cost and Human Resources disruption.
• Ability to make sound judgments related to motivation, training and work assignments for all employees.
• Ability to teach hourly employees the Company's methods of quality, productivity and safety.
• Ability to persuade hourly field to follow practices and procedures that foster teamwork and improve quality and productivity.
• Ability to communicate with and influence business agents, inspectors, etc., in resolving disputes.
• Ability to demonstrate to customers that they are receiving fair value for their expenditures.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Pay

Base Salary $113,400-170,100. The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives. Salary range may differ based on the final geographic location of the position.