Field Specialist, Field Services Support CIP

About the role

This position requires multi-specialist technology level skills to work independently as a product/services solution's specialist in servicing or training on certain business support for multi-solutions work area needs/offerings. Serves as the primary resource providing service/training solutions and mentoring on products and services. Also includes new business and other various support and solution functions as developed or assigned.

Job Duties and Responsibilities

• Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services.
• Performs on-site break/fix servicing, troubleshooting, and repair of Ricoh printers, copiers, and multifunction devices at customer locations.
• Diagnostics mechanical, electrical, and basic network-related issues, replacing parts and performing preventative maintenance to ensure optimal device performance.
• Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide.
• Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services.
• Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction.
• Performs the same for equipment operations.
• Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed.
• Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

Qualifications

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
• Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired.
• Mets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follows this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716
• Hands-on experience with mechanical repair, electro-mechanical devices, or printer/copier maintenance in a field service environment is strongly preferred.

Knowledge, Skills and Abilities

• Goal orientated, self-motivated and committed to ongoing self-development and the development of others.
• Handles information of a highly confidential nature.
• Possesses excellent multi-tasking and prioritizing skills.
• Identifies problems, opportunities and develops solutions.
• Possesses excellent organizational, interpersonal, and verbal communication skills.
• Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles.
• Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems.
• Strong mechanical aptitude with the ability to diagnose and repair hardware issues in printers, copiers, or similar equipment.

Working Conditions, Mental and Physical Demands

• Extensive daily travel in an automobile between customer locations within the assigned territory (including the State College, PA area) is required.
• Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot.
• All travel may be required in a wide variety of weather conditions.
• May also include working outdoors at times.
• Occasional overnight travel may be required.
• May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds.
• Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
• Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Shift work, overtime, stand-by and/or on-call may be required.
• Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 6936
Job Category : Field Services
Posting Date : 2026-04-14T14:26:58+00:00
Locations : State College, PA, United States
Salary Range : $28.00-$30.00
Driving requirements : Personal Vehicle
Sign-on Bonus : No